Nevada Library Association

Nevada Library Association

Intellectual Freedom Handbook, 1999

What To Do BEFORE A Challenge Occurs

Almost every library will receive questions about how materials are selected and some will receive complaints or challenges to library materials. The key to handling these situations effectively is to prepare in advance by making sure that up-to-date policies and procedures are in place and that library staff, administrators and boards have knowledge of their purpose and content. Every library should have the following:

Materials Selection Policy. The policy should be written and must be approved by the governing authority. It should pertain to all aspects of collection development, including selection, acquisition, and reconsideration of library materials.

Library Services Policy. This policy should cover registration, programming and any services of the library which involve access issues, including library materials, exhibits and programs for people of all ages.

Clearly Defined Procedures for Handling Complaints. While some complaints may be resolved through discussion, formal complaints or requests to remove materials from the library must be filed in writing. The object of the complaint must be accurately described and the person making the complaint must be properly identified before any action is taken. (Forms for Statement of Concern and Request for Reconsideration are included at the end of this manual.) Decisions must be deferred until fully considered by appropriate authorities.

Periodic In-Service Training for Staff and Board. The training should familiarize staff, administration, and boards with the above policies and any local ordinances or state legislation pertaining to intellectual freedom and First Amendment rights. Training should also provide an overview of current intellectual freedom issues: Everyone should be knowledgeable-on procedures for handling complaints and understand at what point and to whom a person with a complaint should be referred.

Knowledge of the LIBRARY BILL OF RIGHTS and Interpretive Statements. When these are attached as addendum to the Materials Selection Policy, it strengthens the library's position against all forms of censorship and informs governing authorities of the principles by which materials are selected.

Communication with civic, religious, educational and political bodies of the community. Library board and staff involvement in these organizations results in selection of materials and programs which reflect the needs of the community. Presentations to civic groups by library board and staff should provide people with information about library services and provide feedback to the library about what people need.

Good relations with media professionals. Most people in these professions understand and support intellectual freedom and are frequently supportive of libraries involved in censorship disputes. Newspapers, radio and television should be routinely informed of library programs and services and requested to participate in library activities pertaining to intellectual freedom.

Familiarity with groups which may be likely to initiate complaints. A well-rounded collection should serve the needs of everyone--including people who initiate complaints. Showing persons who express concern that the library contains materials consistent with theft own views and needs is one way to demonstrate the value of intellectual freedom.

Librarians and Boards who have these resources and connections in place are not only fulfilling their responsibilities, but will be prepared to respond rationally when challenges to library materials, exhibits or programs arise.

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